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Faryab clients chide banks for poor services

Faryab clients chide banks for poor services

Aug 17, 2011 - 16:43

MAIMANA (PANinfo-icon): New Kabulinfo-icon Bank and Azizi Bank customers complain of waiting for long periods of time to receive or send money in the northwestern province of Faryab, officials said on Wednesday.

In Maimana, the provincial capital, each of the two banks has a branch paying salaries to government employees. "I was informed two days ago that my salary has been transferred to my accounts," said a policeman.

"I got permission from my unit and I came to the bank, where there was a huge crowed, as usual. So, I went back. Now that I have come for a second time, I've been waiting for a long time for my turn," Mohammad Nadar said.

Standing in a long queue in front of the Kabul Bank branch, a teacher said: "I have been waiting for the past 40 minutes. My students' times would be lost if I don't reach my class in 10 minutes," said a lecturer at the teacher training college, Amir Mohammad.

“Although a lot of progress has been made in the field of technology, we still have to wait for hours to receive salaries," he added.

Distributing salaries through banks prevented but caused delays, said an Azizi Bank client, Naqibullah. The bank that pays salaries to employees of more than 50 government and private organisations has two booths and five seats for visitors.

"Deceptive advertisements on TV channels drive people mad, but there is no space in the bank for waiters. We have been waiting for hours for our turn. Sometimes bank employees tell us go home due to problems in their system," said Sabruddin, a costumer who wanted to transfer money to Kunduz.

Zabihullah Sharifi, the Kabul Bank manager in Maimana, acknowledged problems in the system. The manager said he was not authorised to speak to the media. More than 5,000 policemen, teachers and other educationinfo-icon department employees, as well as NGO staff are paid salaries through the bank.

Azizi Bank Manager Mohammad Bashir Amarkhel confirmed the space problem and a staff shortage, saying they had signed a one-year contract for the rental building until March, 2012.

Another costumer of Azizi Bank, Qudratullah, blamed the bank for deducting10 afghanis from his account on a monthly basis. "There may be thousands of people unaware of their accounts. This act amounts to a robbery," remarked Ahmad Farhad. Forty afs have been deducted from his account over the past four months.

But Amarkhel said the bank had activated a short message service (SMS) since April 2011 for all account-holders to notify them of their deposits. Ten afs are charged a month for the service, he explained.

Azizi Bank Marketing Assistant Ahmad Ajmal Momand admitted they faced problems in paying salaries. But the hiccups would be addressed soon, he promised. "The service has been activated on the demand of costumers."

The bank pays the Paiwast Company 50 afs a month per account-holder, while it deducts 10 afs from costumers. They only send the messages to people to provide facilities for customers, Momand said.

Branches of Kabul Bank, Azizi Bank, Da Afghanistaninfo-icon Bank, Afghan Mili Bank and Pushtany Bank are operating in the capital of Faryab province.


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