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Germany to improve registration services in Kunduz

Germany to improve registration services in Kunduz

Jan 24, 2016 - 18:07

KUNDUZ CITY (Pajhwok): The German government would provide funding to properly equip the registration office of northern Kunduz province besides training staff of the office and 400 community volunteers to facilitate the registration process in future.

The German Cooperation with Afghanistaninfo-icon in a statement said the combination of measures would allow the population registration office to provide a better and faster service to the people in Kunduz.

Currently, the registration department of Kunduz faces many problems in performing daily assignments and in delivering services to the local population, the statement said.

Facilities are inadequate and equipment is often unsuitable or missing. Furthermore there is no archive for records of Kunduz’ residents. “This difficult working environmentinfo-icon is to some extent the result of a recent complex attack and the overrun of Kunduz by AOGs in September 2015.”

In order to address these challenges, the German programme for regional capacity development (RCD) will provide equipment to introduce a computerized system for the department.

RCD will also provide support to the registration department in establishing a database for its archive. To make sure that the new equipment is made full use of, Afghan-German cooperation will train and coach the registration department’s employees in how to use the new systems.

Moreover, they will also receive training in customer service, time management and transparency to improve services to Kunduz’ inhabitants. About 400 community elders from Kunduz, who are referring local residents to the registration office, will get information and receive training as well.

Because of the high influence elders have, they can best convince their communities of the necessity of having a Tazkira (national identity card).  It also enables them to support people with their Tazkira application, which will save both time and money. As this document is a prerequisite to enrol at school as well as for getting a job, a passport or a driver’s licence, this can have a positive impact on the lives of people.

At the inauguration ceremony, hosted by the Kunduz population registration department, Amruddin Wali, the Deputy Head of Provincial Council said: “The new database in combination with training of our employees will ease the work of civil servants in this department considerably. Both, the employees and the applicants, will save lots of time and government services will become more accurate.”

In Kunduz’ registration department, information boards will be installed which will provide information about the offered services and how to receive them, as a way of deterring corruption. These boards will also exhibit the different district offices’ performance which might result in competition between them, therefore improving the quality of their services provided. 


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