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Police helpline addresses hundreds of complaints

Police helpline addresses hundreds of complaints

Jul 19, 2015 - 13:28

HERAT CITY (Pajhwok): Officials in western Herat province claim addressing 700 complaints after receiving information via the 119 police helpline in the past three months. The Ministry of Interior activated the service to deal with emergencies reported by locals.

2nd Lt. Mohammad Attique Syedi, the 119 helpline head, told Pajhwok Afghan News they had received 15,000 complaints from Herat residents in the past three months.

Some of the contacts included missed calls but 688 incidents were addressed, he said, adding most of the information pertained to murder, terrorist attacks, armed robberies, planting roadside bombs, kidnappings and traffic accidents.

They arrested several suspects and defused many roadside bombs after receiving reports via the helpline, which has enormously helped the authorities in dealing with security challenges.

Information from localsenabled police to chase the militants planting bombs or plotting other acts of sabotage, Syedi continued. Over the past four months, more than 30 fighters and criminals were arrested based on reports received by helpline officials.

Some residents, meanwhile, voiced satisfaction with the 119 helpline performance. Zalmai Hashimi a resident of Herat City, said the service was effective but most of people were unaware about it.

Another resident of the city, Nazir Ayubi, said that the police helpline was recently activated in Herat and it dealt in time with any incident reported to the authorities.

However, political analyst Mohammad Rafiq Shaheeraccused police of exaggeratingthe service’s role. He claimed the security situation remained the same as it had been before the service was launched.

He added most of the people were unaware about the helpline, which could be effective if police honestly listened to reports.The helpline is currently active in Kabulinfo-icon, Balkh, Nangarhar and Herat provinces.



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